Order Policy

All Sales Final (No Returns / No Refunds)

Because our products are commercial equipment, all orders are final. We do not accept returns or exchanges, and payments are non-refundable once an order is placed. This includes situations where a customer changes their mind or decides the product is not a fit after use.

If Something Arrives Wrong or Damaged (14-Day Notice Requirement)

If your order arrives damaged in transit or you receive the wrong item, contact us within 14 days of delivery at [email protected] with your order number and clear photos of the packaging and item(s). If verified, we will, at our discretion, provide replacement parts or other support to correct the order. Refunds are not provided.

24-Month Parts Warranty (Troubleshooting Required)

SoleMate machines include a 24-month parts warranty covering defects in materials and workmanship under normal use. Warranty does not cover misuse, abuse, accident, modification, improper installation, or normal wear and tear. To prevent delays and ensure the correct fix, we may require remote troubleshooting and supporting photos/videos before providing warranty parts. Warranty remedies are limited to troubleshooting support and replacement parts, at SoleMate's discretion. Warranty service does not constitute a return or refund.

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