Use this guide to solve the most common issues. If problems continue, contact Sole Mate support.
1. Machine Will Not Turn On
Possible causes
- Power cord not fully plugged in
- Wall outlet has no power
- Power switch is OFF
What to do
- Check that the power cord is firmly connected to the machine and the wall outlet.
- Test the outlet with another device to confirm it has power.
- Make sure the power switch on the machine is in the ON position.
- If the machine still does not power on, unplug it and contact Sole Mate.
2. No Film Applying / Film Does Not Feed
Possible causes
- Film roll is empty or installed incorrectly
- Film is not pulled across the foot area
- Film jam inside the machine
What to do
- Turn the machine OFF and unplug it.
- Open the film cover and check the roll: Replace the roll if it is empty or damaged. Make sure the roll is installed in the correct direction.
- Pull the film across the foot placement area as shown on the machine diagram.
- Remove any loose or bunched‑up film.
- Close the cover, plug the machine back in, turn it ON, and test again.
3. Film Jams Frequently
Possible causes
- Film not loaded straight
- Damaged or poor‑quality film
- Users twisting feet while the film is applying
What to do
- Turn OFF and unplug the machine.
- Remove all jammed film from the foot area and film path.
- Check that the roll is seated correctly and the film feeds straight.
- Replace the roll if it looks wrinkled, crushed, or damaged.
- Remind users to: Step straight in and hold still during wrapping. Lift straight out before walking.
4. Film Tears Easily or Covers Don't Last
Possible causes
- Very rough, sticky, or uneven flooring
- Users twisting or dragging feet
- Film roll damaged
What to do
- Check the floor surface. If it is extremely rough or sticky, tearing is more likely.
- Ask users to walk normally, avoid dragging feet, and not run.
- Inspect the film roll for damage; replace if needed.
- If tearing continues across multiple rolls and surfaces, contact Sole Mate for support and updated film recommendations.
5. Covers Feel Loose, Incomplete, or Uneven
Possible causes
- Film not pulled correctly across the foot area
- User moved during the wrapping cycle
- Incorrect or non‑Sole Mate film
What to do
- Turn OFF and unplug the machine.
- Open the cover and check that the film is flat and correctly positioned across the foot area.
- Close the cover, plug in, and try again, keeping your foot still during wrapping.
- Make sure you are using official Sole Mate SM‑76C film.
- If multiple users report the same issue, contact Sole Mate.
6. Indicator Shows an Error
What to do
- Turn the machine OFF, wait 10 seconds, then turn it ON again.
- Check for: Empty or misloaded film roll. Jammed or bunched‑up film.
- Clear any obstructions and reload the film.
- If the error indicator remains on after these steps, contact Sole Mate support.